TRAVEL & HOSPITALITY
INDUSTRIES | TRAVEL & HOSPITALITY
Providing an outstanding experience on-site is no longer enough. 60% of hotel reservations are made online, and 65% of same-day reservations are made via mobile device. What good is an amazing hotel experience if the guest never makes it to the hotel? Companies in the space increasingly realize that the guest experience starts and ends at their computer and mobile device, not at check-in.
Sequence’s Native Personalized Video delivers a personal & engaging experience that wows customers. It is mobile-friendly and puts the customer first.
KEY MOMENTS IN TRAVEL & HOSPITALITY LOYALTY
Loyalty programs extend the customer relationship beyond the booking and improve retention, but if not done right they can lack effectiveness. Use Personalized Video to onboard new customers to your program, explain their benefits, provide appealing video statements or communicate changes in terms. Your customers will thank you!
CHECK IN EXPERIENCE
Today’s check-in experience doesn’t happen on-site, it happens in front of a screen. Make sure the experience is as seamless as possible. Better yet, use the check-in experience as an opportunity to wow your customers, like Volaris did.
CROSS-SELL AND UPSELL
Mind the bottom line. Use Personalized Video to drive sales in a contextualized and unobtrusive way, seamlessly integrated into the customer experience.
YEAR IN REVIEW
Celebrate your customers with a boast reel of their travels or simply show them you care on their special day. Personalized Video is the perfect way to share important milestones with your customers and it can also drive social activity, as it did for Delta Airlines.
CUSTOMER ACQUISITION
Dynamic Display Ads improve customer acquisition by 60%. Dynamic Video Ads improve it by 5X. Dynamic Video Ads for Facebook & Instagram Stories are hyper-targeted to a customer’s profile and far more engaging than any other tool.