TELCO
INDUSTRIES | MORTGAGES
Building trusted relationships with engaged customers is no longer optional – it’s a must.
Being customer-centric means communicating with your customers on their terms. Showing them you care about them and their time. People love video, which explains its explosive growth and unparalleled efficacy. And now, you can use Personalized Video for your customer communications!
KEY MOMENTS IN TELCO ONBOARDING
A warm and transparent customer onboarding is critical. Customers are often flustered by concepts like pro-rata billing which could inflate their first bill, causing frustration and churn, Use Personalized Video to turn onboarding into a fun and engaging experience.
BILLING
Beyond the first bill, there are other circumstances where a poor customer experience can be turned into something positive. Use Personalized Video to explain unusually high bills or to proactively propose bill rightsizing and watch your customer satisfaction grow.
CROSS-SELL AND UPSELL
Use your knowledge of your customers to promote attractive, customized offerings in a fun and engaging way. Deliver sales uplifts while entertaining your customers!
DEVICE UPGRADE
Offer up the right device, at the right time and in the right way. Extend your customer lifetime by showing your customer you are thinking of her, when it matters most.
CUSTOMER CARE
Integrate Personalized Video into your customer care to improve your self-care toolset or enhance your customer support activities. Include a Personalized Video channel or an AI-driven smart assistant with a Personalized Video angle to take your customer care activities to the next level.
CUSTOMER ACQUISITION
Dynamic Video Ads on Facebook beat out traditional video ads, delivering a 5X uplift in CTR and a 4X uplift in Brand Recall. For an even bigger impact, combine our Dynamic Video Ads for Facebook with your CRM data for spectacular results.